Денис Тучин
ScrumTrek, Moscow

Valuable empathy as a way to better understand tour customers, partners and colleagues

Are your customers inadequate, partners always put a spoke in the wheel, your chief petty tyrant and employees cannot be motivated by anything? If you have at least one of these problems, the speech will be certainly useful. Value oriented empathy is the ability to shed their prejudices about the interlocutor and enter his value map to better understand and build a productive dialogue. 

In this speech we consider both universal practices and practices that are more suitable for communicating with specific role of person: client, partner or subordinate.

Audience level
Regular Talk (40 min)


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